Returns

For warranty claims, see our Warranty Policy. For returning your old cylinder head, see the Core Return Policy.

RETURN POLICY

At Heavy Duty Parts Company, we strive to ensure that every part you purchase meets your expectations and serves your needs effectively. However, we understand that there may be occasions when a part needs to be returned. Our returns policy is designed to make this process as straightforward and transparent as possible, while also maintaining the quality and reliability of our inventory.

30-Day Return Window

We offer a 30-day return period starting from the date on your invoice. During this time, if you decide that the part is not suitable for your needs, you can return it for a refund. To qualify for a return, the part must remain unused, unopened and uninstalled, as this helps us maintain the highest standards of quality for all our customers.

Inspection and Condition Requirements

Upon receiving the returned part, our team will perform a thorough inspection to ensure it is free from any signs of damage or installation. Parts that are scratched, dented, or show signs of wear cannot be accepted for return, as they can no longer be resold as new. If the part is verified to be in its original condition, we will proceed with processing your refund.

Refund Details

Once the part has been inspected and approved, a refund will be issued for the cost of the part itself. Please note that any shipping charges associated with the original purchase will not be refunded. This policy allows us to offer prompt and fair refunds for parts while maintaining our competitive pricing and efficient operations.

Restocking Fee

A 20% restocking fee applies to all cylinder head returns. A 40% restocking fee applies to all parts and accessories returns. This fee helps offset the costs associated with inspecting, restocking, and reprocessing returned items. We understand that a restocking fee can be a concern, but it allows us to manage our inventory effectively and continue providing quality parts at competitive prices for all customers. We will also deduct the freight costs incurred getting the returned parts back from the refund issued.

Return Authorization

Before sending any part back, customers must contact Heavy Duty Parts Company to obtain a return authorization number. This step is essential for ensuring that your return is processed efficiently. Our customer service team will provide you with the necessary instructions and information for completing your return. This number helps our warehouse team track and manage returned items accurately, ensuring your refund is processed without unnecessary delays.

Additional Considerations

We recommend retaining all original packaging and documentation when you receive your part, as it can help with the inspection process should a return be necessary. Additionally, if the part arrives damaged or incorrect, please contact us immediately so we can assist with an exchange or other resolution.

At Heavy Duty Parts Company, we are committed to customer satisfaction, and our return policy is part of that commitment. We appreciate your understanding and cooperation in following these guidelines to ensure a smooth, reliable return experience. Thank you for choosing Heavy Duty Parts Company for your heavy-duty parts needs.