Warranty and Core Return Policy
Heavy Duty Parts and Company LLC provides warranty coverage for products purchased through our website (https://heavydutypartscompany.com).
Heavy Duty Parts and Company LLC offers a TWO (2) year limited warranty on all of our automotive products.Â
Heavy Duty Parts and Company LLC offers a ONE (1) year limited warranty on our heavy duty diesel cylinder heads for road use.
Heavy Duty Parts and Company LLC offers a NINETY (90) day limited warranty on performance items, industrial, commercial and marine products. Items are guaranteed to be free of defects for 90 days after the date of purchase.
WARRANTY COVERAGE
We offer a warranty that protects against defects in materials, manufacturing, and craftsmanship. If a defect of this nature is discovered, a warranty claim will generally be approved. The warranty period for any replaced or repaired product will continue for the duration of the original warranty.
EXCLUSIONS FROM WARRANTY COVERAGE
This warranty does not apply to racing applications, damage, deterioration, or malfunctions resulting from alterations, modifications, improper use, abuse, misuse, fire, accidents, neglect, vandalism, excessive heat, improper operation, lightning, or other natural events. Furthermore, damages due to incorrect installation, unauthorized repairs, or any other issues unrelated to material or workmanship defects are not covered.
- Loss or Theft:Â This warranty does not cover products that are lost or stolen.
- Product Obsolescence:Â We do not guarantee that our products will remain compatible with other products or technologies indefinitely.
- Unauthorized Repairs:Â Any repairs not authorized by us will void the warranty.
- ECM Reports:Â Warranty claims may be voided based on the findings of an Engine Control Module (ECM) report.
WHO IS ELIGIBLE FOR THIS WARRANTY?
This warranty applies to the original buyer of the product.
HOW TO FILE A WARRANTY CLAIM
To initiate a warranty claim, please contact us via email at sales@heavydutypartscompany.com. Be prepared to provide a detailed explanation of the issue. We may request additional proof, such as videos, photos, or a detailed description. If the issue is validated, we will open a warranty claim with the product’s manufacturer and supply you with a Return Merchandise Authorization (RMA). The defective product must then be shipped to the manufacturer for inspection.
LIMITATION OF LIABILITY
The liability of Heavy Duty Parts and Company LLC under this warranty is limited to the original purchase price of the product. All legal disputes will be settled through arbitration. Heavy Duty Parts and Company LLC, along with its CEO, staff, affiliates, and associates, shall not be held responsible for any direct, special, incidental, or consequential damages resulting from a breach of warranty or any other legal theory. Certain states may not permit the exclusion or limitation of some damages; however, within the bounds of this policy, these limitations or exclusions will apply.
RELEASE OF CLAIMS
By agreeing to this warranty policy, you fully indemnify and release Heavy Duty Parts and Company LLC, its CEO, staff, employees, shareholders, directors, partners, retailers, consultants, affiliates, and any other associated entities from all claims, liabilities, suits, demands, or damages arising from your use of our products, services, website, or communications.
GENERAL TERMS
This warranty policy represents the complete agreement between you and Heavy Duty Parts and Company LLC. All previous agreements and representations are void, except for cases of fraudulent misrepresentation. By purchasing our products, you agree to abide by these warranty terms. Heavy Duty Parts and Company LLC reserves the right to amend, delete, or alter these terms without prior notice. Any changes to the warranty must be authorized in writing by Heavy Duty Parts and Company LLC. If any term is found to be illegal or unenforceable, the remaining terms will remain in effect.
CONTACT INFORMATION
For any questions or to initiate a warranty claim, please contact us via email at sales@heavydutypartscompany.com
RETURN POLICY
At Heavy Duty Parts Company, we strive to ensure that every part you purchase meets your expectations and serves your needs effectively. However, we understand that there may be occasions when a part needs to be returned. Our returns policy is designed to make this process as straightforward and transparent as possible, while also maintaining the quality and reliability of our inventory.
30-Day Return Window
We offer a 30-day return period starting from the date on your invoice. During this time, if you decide that the part is not suitable for your needs, you can return it for a refund. To qualify for a return, the part must remain unused and uninstalled, as this helps us maintain the highest standards of quality for all our customers.
Inspection and Condition Requirements
Upon receiving the returned part, our team will perform a thorough inspection to ensure it is free from any signs of damage or installation. Parts that are scratched, dented, or show signs of wear cannot be accepted for return, as they can no longer be resold as new. If the part is verified to be in its original condition, we will proceed with processing your refund.
Refund Details
Once the part has been inspected and approved, a refund will be issued for the cost of the part itself. Please note that any shipping charges associated with the original purchase will not be refunded. This policy allows us to offer prompt and fair refunds for parts while maintaining our competitive pricing and efficient operations.
Restocking Fee
A 20% restocking fee applies to all returns. This fee helps offset the costs associated with inspecting, restocking, and reprocessing returned items. We understand that a restocking fee can be a concern, but it allows us to manage our inventory effectively and continue providing quality parts at competitive prices for all customers.
Return Authorization
Before sending any part back, customers must contact Heavy Duty Parts Company to obtain a return authorization number. This step is essential for ensuring that your return is processed efficiently. Our customer service team will provide you with the necessary instructions and information for completing your return. This number helps our warehouse team track and manage returned items accurately, ensuring your refund is processed without unnecessary delays.
Additional Considerations
We recommend retaining all original packaging and documentation when you receive your part, as it can help with the inspection process should a return be necessary. Additionally, if the part arrives damaged or incorrect, please contact us immediately so we can assist with an exchange or other resolution.
At Heavy Duty Parts Company, we are committed to customer satisfaction, and our return policy is part of that commitment. We appreciate your understanding and cooperation in following these guidelines to ensure a smooth, reliable return experience. Thank you for choosing Heavy Duty Parts Company for your heavy-duty parts needs.
CORE RETURNS
At Heavy Duty Parts Company, core parts, such as cylinder heads, are fundamental to our ability to offer high-quality, affordable products to customers. These cores aren’t just pieces of metal; they’re an essential part of our operations, supplying us with valuable components that are otherwise hard to obtain or expensive to produce. Cores play a pivotal role in allowing us to recycle and repurpose smaller parts like keepers, springs, and retainers, which are vital in creating cylinder heads and other assemblies that perform to the highest standards.
Why Cores Matter: The Heartbeat of Our Business
When you think of a cylinder head, it’s easy to focus on the major parts: the casting, the valves, the camshaft. However, the smaller components like keepers, springs, and retainers are just as crucial to the functionality of the cylinder head. Each of these smaller pieces has a unique job, from maintaining proper valve operation to ensuring the stability of high-pressure systems in engines. Without these components, we simply wouldn’t be able to offer complete and high-functioning cylinder heads to our customers. By reusing these parts from returned cores, we’re able to ensure that our products are not only affordable but also meet the quality and durability standards our customers expect.
Efficient Resource Management with Core Returns
Returning your core is more than just a formality—it’s a partnership that enables us to keep our prices competitive and our stock levels reliable. Core returns allow us to maintain a steady supply of these critical smaller components, which are essential to creating cylinder heads that match or exceed OEM standards. When you return a core to us, it goes through a meticulous inspection process. Parts are sorted, assessed, and cleaned. The good parts are reused, and any that don’t meet our standards are recycled responsibly. This allows us to use as many parts from the core as possible, which is why we can confidently pass on the savings to our customers.
Our Hassle-Free Core Return Process
We recognize that returning a core shouldn’t be an inconvenience, which is why we make it as simple as possible. With every cylinder head purchase, we provide a core return label on the outside of the box in a convenient plastic sleeve. Simply box up your core, attach the provided label, and drop it off at the designated carrier—no extra cost to you. We handle the shipping fees because we understand how crucial this step is in keeping our business running effectively. It’s a small effort on your part but an essential one for our operations, and we’re grateful for each return we receive.
Supporting Sustainability and Value Through Core Recycling
Core returns are at the core of sustainability in the automotive parts industry. Instead of manufacturing each part from scratch, which requires energy, resources, and cost, we’re able to repurpose components from cores, reducing waste and conserving resources. This environmentally conscious approach allows us to keep prices low without compromising quality. Recycling these materials has an added benefit of reducing the need for new manufacturing, which minimizes the environmental impact of production. It’s a win-win situation that aligns with our values of providing cost-effective products and being responsible stewards of the environment.
Building a Reliable Supply Chain with Your Help
With every core returned, you contribute directly to our ability to provide affordable, high-quality cylinder heads. Think of the process like a circular supply chain, where every core enables us to continue manufacturing the next set of cylinder heads that keep vehicles running smoothly. This continuity is essential in the auto parts industry, where demand for parts like cylinder heads remains steady, and availability is crucial for customer satisfaction.
Without a reliable stream of core returns, we’d face challenges in meeting demand and would need to source new components at higher costs, which could affect pricing. By partnering with our customers on core returns, we’re able to maintain that vital flow of materials, ensuring we have what we need when we need it.
No Core? We’re Here to Help
While core returns are essential, we understand that not every customer may have one available. That’s why we encourage you to reach out if you do not have a core to return. Our team is here to discuss alternative options, ensuring that every customer has access to the parts they need. In situations where a core return isn’t possible, we’ll work with you to find a solution that meets your needs without impacting the quality or reliability of your purchase.
Thank You for Powering Our Operations
At the end of the day, it’s your participation in our core return program that keeps our business moving forward. Each core returned is a building block for the next set of products that we send out to customers. This steady supply enables us to stay true to our mission of providing high-quality, affordable cylinder heads, regardless of the fluctuating costs in the auto parts industry.
We’re grateful for every customer who sends back their core, knowing that it supports not only our business but also the broader automotive community by keeping essential parts available and affordable. Whether you’re a DIY mechanic or a seasoned professional, your role in returning cores is critical to our shared success.
In Summary: A Vital Collaboration
By returning your core, you’re participating in a sustainable, cost-effective, and high-quality cycle that benefits everyone involved. It’s a small step with significant impact, allowing us to continue offering quality cylinder heads and other components at prices that make sense. Thank you for helping us sustain this cycle and for trusting Heavy Duty Parts Company as your partner in automotive solutions. With your core return, you’re not just completing a transaction—you’re fueling an operation built on quality, affordability, and dedication to the customer experience.