Warranty and Core Return Policy
WARRANTY POLICY
Heavy Duty Parts and Company LLC provides warranty coverage for products purchased through our website (https://heavydutypartscompany.com). Heavy Duty Parts and Company LLC offers a ONE (1) year limited warranty on all of our products.
WARRANTY COVERAGE
We offer a warranty that protects against defects in materials, manufacturing, and craftsmanship. If a defect of this nature is discovered, a warranty claim will generally be approved. The warranty period for any replaced or repaired product will continue for the duration of the original warranty.
EXCLUSIONS FROM WARRANTY COVERAGE
This warranty does not apply to damage, deterioration, or malfunctions resulting from alterations, modifications, improper use, abuse, misuse, fire, accidents, neglect, vandalism, excessive heat, improper operation, lightning, or other natural events. Furthermore, damages due to incorrect installation, unauthorized repairs, or any other issues unrelated to material or workmanship defects are not covered.
- Loss or Theft: This warranty does not cover products that are lost or stolen.
- Product Obsolescence: We do not guarantee that our products will remain compatible with other products or technologies indefinitely.
- Unauthorized Repairs: Any repairs not authorized by us will void the warranty.
- ECM Reports: Warranty claims may be voided based on the findings of an Engine Control Module (ECM) report.
WHO IS ELIGIBLE FOR THIS WARRANTY?
This warranty applies to the original buyer of the product.
HOW TO FILE A WARRANTY CLAIM
To initiate a warranty claim, please contact us via email at sales@heavydutypartscompany.com. Be prepared to provide a detailed explanation of the issue. We may request additional proof, such as videos, photos, or a detailed description. If the issue is validated, we will open a warranty claim with the product’s manufacturer and supply you with a Return Merchandise Authorization (RMA). The defective product must then be shipped to the manufacturer for inspection.
LIMITATION OF LIABILITY
The liability of Heavy Duty Parts and Company LLC under this warranty is limited to the original purchase price of the product. All legal disputes will be settled through arbitration. Heavy Duty Parts and Company LLC, along with its CEO, staff, affiliates, and associates, shall not be held responsible for any direct, special, incidental, or consequential damages resulting from a breach of warranty or any other legal theory. Certain states may not permit the exclusion or limitation of some damages; however, within the bounds of this policy, these limitations or exclusions will apply.
RELEASE OF CLAIMS
By agreeing to this warranty policy, you fully indemnify and release Heavy Duty Parts and Company LLC, its CEO, staff, employees, shareholders, directors, partners, retailers, consultants, affiliates, and any other associated entities from all claims, liabilities, suits, demands, or damages arising from your use of our products, services, website, or communications.
GENERAL TERMS
This warranty policy represents the complete agreement between you and Heavy Duty Parts and Company LLC. All previous agreements and representations are void, except for cases of fraudulent misrepresentation. By purchasing our products, you agree to abide by these warranty terms. Heavy Duty Parts and Company LLC reserves the right to amend, delete, or alter these terms without prior notice. Any changes to the warranty must be authorized in writing by Heavy Duty Parts and Company LLC. If any term is found to be illegal or unenforceable, the remaining terms will remain in effect.
CONTACT INFORMATION
For any questions or to initiate a warranty claim, please contact us via email at sales@heavydutypartscompany.com
RETURN POLICY
Products purchased from Heavy Duty Parts and Company LLC can be returned within 30 days of the invoice date. The product must be unused and uninstalled, and it will be inspected upon arrival to ensure it is in original condition before a refund is issued. Once the product is confirmed to be in unused, undamaged condition, a refund will be processed for the cost of the product only—shipping costs are non-refundable. The customer is responsible for the cost of return shipping. A 20% restocking fee will apply to all returns.
CORE RETURNS
Heavy Duty Parts and Company LLC does not require any core returns.