Return Policy

RETURN POLICY

At Heavy Duty Parts Company, we strive to ensure that every part you purchase meets your expectations and serves your needs effectively. However, we understand that there may be occasions when a part needs to be returned. Our returns policy is designed to make this process as straightforward and transparent as possible, while also maintaining the quality and reliability of our inventory.

60-Day Return Window

We offer a 60-day return period starting from the date on your invoice. During this time, if you decide that the part is not suitable for your needs, you can return it for a refund. To qualify for a return, the part must remain unused, unopened and uninstalled, as this helps us maintain the highest standards of quality for all our customers.

Inspection and Condition Requirements

Upon receiving the returned part, our team will perform a thorough inspection to ensure it is free from any signs of damage or installation. Parts that are scratched, dented, or show signs of wear cannot be accepted for return, as they can no longer be resold as new. If the part is verified to be in its original condition, we will proceed with processing your refund.

Refund Details

Once the part has been inspected and approved, a refund will be issued for the cost of the part itself. Please note that any shipping charges associated with the original purchase will not be refunded. This policy allows us to offer prompt and fair refunds for parts while maintaining our competitive pricing and efficient operations.

Restocking Fee

A 20% restocking fee applies to all cylinder head returns. A 40% restocking fee applies to all parts and accessories returns. This fee helps offset the costs associated with inspecting, restocking, and reprocessing returned items. We understand that a restocking fee can be a concern, but it allows us to manage our inventory effectively and continue providing quality parts at competitive prices for all customers. We will also deduct the freight costs incurred getting the returned parts back from the refund issued.

Return Authorization

Before sending any part back, customers must contact Heavy Duty Parts Company to obtain a return authorization number. This step is essential for ensuring that your return is processed efficiently. Our customer service team will provide you with the necessary instructions and information for completing your return. This number helps our warehouse team track and manage returned items accurately, ensuring your refund is processed without unnecessary delays.

Additional Considerations

We recommend retaining all original packaging and documentation when you receive your part, as it can help with the inspection process should a return be necessary. Additionally, if the part arrives damaged or incorrect, please contact us immediately so we can assist with an exchange or other resolution.

At Heavy Duty Parts Company, we are committed to customer satisfaction, and our return policy is part of that commitment. We appreciate your understanding and cooperation in following these guidelines to ensure a smooth, reliable return experience. Thank you for choosing Heavy Duty Parts Company for your heavy-duty parts needs.

CORE RETURNS

At Heavy Duty Parts Company, core parts, such as cylinder heads, are fundamental to our ability to offer high-quality, affordable products to customers. These cores aren’t just pieces of metal; they’re an essential part of our operations, supplying us with valuable components that are otherwise hard to obtain or expensive to produce. Cores play a pivotal role in allowing us to recycle and repurpose smaller parts like keepers, springs, and retainers, which are vital in creating cylinder heads and other assemblies that perform to the highest standards.

Why Cores Matter: The Heartbeat of Our Business

When you think of a cylinder head, it’s easy to focus on the major parts: the casting, the valves, the camshaft. However, the smaller components like keepers, springs, and retainers are just as crucial to the functionality of the cylinder head. Each of these smaller pieces has a unique job, from maintaining proper valve operation to ensuring the stability of high-pressure systems in engines. Without these components, we simply wouldn’t be able to offer complete and high-functioning cylinder heads to our customers. By reusing these parts from returned cores, we’re able to ensure that our products are not only affordable but also meet the quality and durability standards our customers expect.

Efficient Resource Management with Core Returns

Returning your core is more than just a formality—it’s a partnership that enables us to keep our prices competitive and our stock levels reliable. Core returns allow us to maintain a steady supply of these critical smaller components, which are essential to creating cylinder heads that match or exceed OEM standards. When you return a core to us, it goes through a meticulous inspection process. Parts are sorted, assessed, and cleaned. The good parts are reused, and any that don’t meet our standards are recycled responsibly. This allows us to use as many parts from the core as possible, which is why we can confidently pass on the savings to our customers.

Our Hassle-Free Core Return Process

We recognize that returning a core shouldn’t be an inconvenience, which is why we make it as simple as possible. With every cylinder head purchase, we provide a core return label on the outside of the box in a convenient plastic sleeve. Simply box up your core, attach the provided label, and drop it off at the designated carrier—no extra cost to you. We handle the shipping fees because we understand how crucial this step is in keeping our business running effectively. It’s a small effort on your part but an essential one for our operations, and we’re grateful for each return we receive.

Supporting Sustainability and Value Through Core Recycling

Core returns are at the core of sustainability in the automotive parts industry. Instead of manufacturing each part from scratch, which requires energy, resources, and cost, we’re able to repurpose components from cores, reducing waste and conserving resources. This environmentally conscious approach allows us to keep prices low without compromising quality. Recycling these materials has an added benefit of reducing the need for new manufacturing, which minimizes the environmental impact of production. It’s a win-win situation that aligns with our values of providing cost-effective products and being responsible stewards of the environment.

Building a Reliable Supply Chain with Your Help

With every core returned, you contribute directly to our ability to provide affordable, high-quality cylinder heads. Think of the process like a circular supply chain, where every core enables us to continue manufacturing the next set of cylinder heads that keep vehicles running smoothly. This continuity is essential in the auto parts industry, where demand for parts like cylinder heads remains steady, and availability is crucial for customer satisfaction.

Without a reliable stream of core returns, we’d face challenges in meeting demand and would need to source new components at higher costs, which could affect pricing. By partnering with our customers on core returns, we’re able to maintain that vital flow of materials, ensuring we have what we need when we need it.

No Core? We’re Here to Help

While core returns are essential, we understand that not every customer may have one available. That’s why we encourage you to reach out if you do not have a core to return. Our team is here to discuss alternative options, ensuring that every customer has access to the parts they need. In situations where a core return isn’t possible, we’ll work with you to find a solution that meets your needs without impacting the quality or reliability of your purchase.

Thank You for Powering Our Operations

At the end of the day, it’s your participation in our core return program that keeps our business moving forward. Each core returned is a building block for the next set of products that we send out to customers. This steady supply enables us to stay true to our mission of providing high-quality, affordable cylinder heads, regardless of the fluctuating costs in the auto parts industry.

We’re grateful for every customer who sends back their core, knowing that it supports not only our business but also the broader automotive community by keeping essential parts available and affordable. Whether you’re a DIY mechanic or a seasoned professional, your role in returning cores is critical to our shared success.

In Summary: A Vital Collaboration

By returning your core, you’re participating in a sustainable, cost-effective, and high-quality cycle that benefits everyone involved. It’s a small step with significant impact, allowing us to continue offering quality cylinder heads and other components at prices that make sense. Thank you for helping us sustain this cycle and for trusting Heavy Duty Parts Company as your partner in automotive solutions. With your core return, you’re not just completing a transaction—you’re fueling an operation built on quality, affordability, and dedication to the customer experience.